How to Buy a Bowlus from Anywhere in North America | Nationwide Delivery & Service

If you’re watching this video, there’s a very good chance you don’t live anywhere near Santa Barbara, California. And here’s the truth, most of our owners don’t either. We recently hit the milestone of having a Bowlus owner in every single state, and the majority of our owners buy their Bowlus remotely.

Hi, everyone. I’m Geneva, CEO of Bowlus, and today I want to walk you through exactly how we sell, ship, and support our customers anywhere in North America. Because distance from Santa Barbara has never been a barrier to Bowlus ownership.

Part one, how we sell.

Let’s start with the buying experience. Every member of our sales team has personally camped in a Bowlus. They’re not just product specialists, they are owners and travelers who can answer your questions from real experience by phone, by text message, or during a virtual appointment. When you reach out, you are talking to someone who has actually camped in the Bowlus you are considering.

Online, we have built one of the most thorough video libraries in our industry. We have walkthroughs of every model and every floor plan. We open every drawer on camera. We cover every spec and every option. So by the time you’ve watched our library, you know Bowlus as well as someone who’s walked into our showroom in person.

Speaking of our showroom, our Santa Barbara, California location is open seven days a week by appointment. Many customers do choose to fly in, and we’re about 15 minutes from the Santa Barbara Airport. When you book an appointment with us, you are the only one in the showroom, and you have our full attention.

Online, our online configurator lets you explore every Bowlus package, option, and finish in real time. You can save your build and share it with our team for personal review.

We also have a Bowlus Owner Ambassador program. Existing Bowlus owners around the country volunteer to host serious prospects who want to see a Bowlus closer to home. In order to experience our Owner Ambassador program, we first ask you to connect with us, and after that, we can connect you and arrange a viewing. There is something powerful about hearing from someone who already lives the Bowlus lifestyle.

Additionally, from time to time, we also host local events around the country, so keep an eye on our channels for showcases that may be coming to your region.

Once you place your order, we ship your Bowlus directly to your home or to the location that you choose. And we handle your registration in your home state on your behalf, so the process is seamless from your side.

Part two, how we do service.

Now, the second half of this conversation, and arguably the more important half, is what happens after delivery.

First, when you purchase from us, you get 24/7 roadside assistance and product support. You get direct access to Bowlus trained specialists who understand every detail of your travel trailer and can guide you through anything from system questions to real-time troubleshooting wherever your travels take you. In addition, you’ll enjoy 12 months of complimentary roadside assistance, including lockout support, ensuring that help is always within reach. Together, these services provide a seamless ownership experience from day one, offering confidence, continuity, and the reassurance that expert support is always just a call away.

I want to address something head-on. Some customers worry that because we have a nationwide mobile service network, that means our facility cannot service your travel trailer. That is not how it works. The Bowlus Factory Service Center in Oxnard, California is available to our owners. If you ever want to bring your Bowlus back to us for major service or a full refresh, we would be absolutely happy to get you in.

The Bowlus Factory Service Center in Oxnard represents the highest level of care and craftsmanship available for your Bowlus. While the Bowlus nationwide remote service can handle routine service and maintenance, the Factory Service Center can handle everything from complex insurance aluminum body work, to structural repair, to complete system replacements and advanced diagnostics. Every service is performed by the same team that builds Bowlus travel trailers using original engineering specifications, specialized tooling, and genuine precision crafted components and Bowlus certified parts.

That said, most of our owners do not need to make that trip as we have also built the Bowlus nationwide mobile service network. This is something no other RV manufacturer has. The Bowlus mobile service network provides the ultimate in luxury convenience, ensuring that your Bowlus remains on the road without the inconvenience of a dealer service visit. Instead, a technician comes directly to you, whether you’re at home or at a remote campsite.

During the visit, your technician has direct access to Bowlus factory support and a supply of genuine precision engineered parts to ensure every repair meets our standards. Depending on your location, we offer same-day dispatch to address your immediate needs. All warrantable issues are covered entirely at Bowlus’ expense, while the network is also available at the owner’s expense for routine, non-warranty maintenance to ensure your Bowlus remains at peak performance for years to come.

We also stock most Bowlus parts for next-day shipment. If a part is needed in the field, we can have it on the plane the same day.

Here’s the takeaway. You can buy a Bowlus from anywhere in North America with complete confidence. The team is reachable. The videos are thorough. The configurator is real. The showroom is open at your convenience, and the Owner Ambassador program puts you next to an actual Bowlus in your region. Once you take delivery, the Bowlus around-the-clock national service network travels with you. Our Oxnard facility is always there should you need it.

If you’re ready to start the conversation, please call my team at our Santa Barbara showroom. Their number is in the description below. We’d love to hear from you. Thanks so much for joining us. Don’t forget to like, subscribe, and comment on this video for more Bowlus content.